Activities Booking Cancellation Policy
We would like to take this opportunity to remind you that our activities have restricted availability and many of these activities sell out. For this reason, we request that you cancel at least 90 minutes before your scheduled activity. This will allow us to offer your spot to another customer. You may cancel through your online account or call the Leisure Centre between the hours of 6am – 10pm weekdays (9pm on Fridays) or Saturday & Sunday between 9am – 5pm to cancel.
Please note, Shannon Swimming & Leisure Centre operates a strict no refund policy on all memberships, fitness classes, courses PAYG transactions and events. These include but are not limited to swimming lessons, gym/swim activities and fitness classes. However, if you give us sufficient notice of your need to cancel on certain activities, we will part credit (less deposit) your payment toward another activity. If you do not cancel with at least 90 minutes notice, you will lose any payments you have already made.
Notice periods required:
- Fitness class – 90mins
- Swim/gym session 90mins
- Astro turf booking 90 mins
- Swimming Lesson course 48hrs
Please be advised failure to attend 3 or more sessions in a 30 day period may result in you loosing access to our booking system for a 7 day period in the future. (see terms & conditions policy)
Memberships
Memberships can only be frozen on receipt of a doctors/physio letter stating you are unable to train or use the facilities for greater than a one month period. Memberships will be frozen for a maximum of 1 month after which it will be unfrozen automatically. It is the responsibility of the member to contact the Centre if they require the period extended.
1 Months notice required to cancel your DD membership.
Swimming Lessons
Shannon Swimming & Leisure Centre operates a strict no refund policy on swimming lessons.
If you give sufficient notice of your need to cancel a part credit will be offered towards other activities in the centre.
Cancelation within 14 days of the start of a new set of swimming lessons will get a 75% credit of payment made.
Cancelation within 48 hours of the start of a new set of swimming lessons will get a 50% credit of payment made.
A cancellation in the first 2 weeks of lessons will result in a 40% credit of any payment made.
No credit will be offered for cancellations after week 2.
If an individual is unable to attend lessons for medical reasons, credit will only be given for periods of absence greater or equal to 4 lessons and on receipt of a doctor/physio letter. Please speak to the Swim Academy Coordinator.
For more details on our cancellations policies please see of full Terms & Conditions here.
